If you are using a version that requires a .reg file, ensure you have imported the one specifically generated for your current PC's UID.
The dongle should be recognized, and Autodata should launch without hardware mismatch errors.
Check if the light on the dongle turns on. If it does not light up, the dongle itself may be physically damaged. 2. Reinstall the Dongle Drivers (Sentinel/HASP) If you are using a version that requires a
Urgent: Error 0xXXXXXXXX - "Hardware info does not match with dongle" - License Key #[Your Dongle ID]
Upgrading your computer's RAM, hard drive, or changing the network card can sometimes confuse the licensing software. 5. Corrupted Sentinel Driver If it does not light up, the dongle
Open the Windows Start menu, type , and hit enter. Select Clock and Region , then click on Region .
The error message "The hardware information does not match with your dongle please contact autodata" then click on Region .
Before you panic or assume your dongle is broken, let’s break down what this error actually means and how to fix it.