Avoid applying heavy pressure or hanging objects on the Smart Operation Panel. The excessive strain damages or pinches the internal cabling routed through the hinge.
The Ricoh SC673-10 error is a critical hardware fault that interrupts printing, scanning, and copying operations. This error indicates a communication failure between the machine's primary controller board and the operation panel.
Unplug the harness, inspect the pins for damage or corrosion, and reseat it firmly.
Restart the machine to rule out an external device interfering with the boot process. sc673-10 ricoh error
Follow these steps in order, moving from the simplest fixes to the more advanced hardware technical checks. 1. Perform a Complete Power Cycle
If you are operating a Ricoh Smart Operation Panel (SOP) printer or copier, particularly newer multifunction models (such as the MP C3004ex/C3003 series), you might encounter the dreaded . When this happens, your machine ceases to function, displaying a communication failure alert on the screen.
The USB or harness cables connecting the panel to the controller are loose or damaged. Software Glitch: A temporary firmware hang-up. Avoid applying heavy pressure or hanging objects on
If the board is not outputting the correct voltage to the operation panel, or if its onboard interface chip is dead, the entire controller board must be replaced and configured with the machine’s original serial number and NVRAM data. Operation Panel Assembly Replacement
A conflict or abrupt power interruption during a previous background update caused a mismatch between the controller firmware and the panel operating system.
Plug the cord directly into the wall (avoid extension cords or overloaded surge protectors). Turn the machine back on and observe the boot sequence. 2. Reseat the External Operation Panel Cables This error indicates a communication failure between the
Install a known working operation panel assembly from an identical model. If the error clears, replace the original panel.
If the screen still allows you to enter the Service Program (SP) mode, you should check the configuration settings. Enter the technician SP mode menu on your panel. Navigate to parameter .
The internal USB or flat flexible cables connecting the operation panel to the controller board have shifted, unseated, or degraded.