If you can still access some parts of the platform or are using a mobile device, follow these steps to report the bug:
If you have completed all troubleshooting steps and the homepage still loops, errors out, or fails to log you in, you need to file an official report. Because you cannot log in to access the standard "Help & Support" menu, use these alternative channels. Channel 1: The "Report a Login Issue" Form
Go to Safari > Settings > Privacy > Manage Website Data , search for "Facebook," and click Remove All . Step 2: Use Incognito / Private Browsing Mode
By combining the basic troubleshooting steps with an accurate, detailed report to the appropriate channel, you maximize your chances of regaining access to your account quickly and securely.
Are you using , Meta Business Suite , or a standard personal profile for work?
When you click "Forgotten account?", Facebook will ask for your email or phone number. Enter it.
: Some users find success logging in through Meta Business Suite if the standard home page is failing.
If you are an admin and your entire team is locked out of the home page:
If you can still access some parts of the platform or are using a mobile device, follow these steps to report the bug:
If you have completed all troubleshooting steps and the homepage still loops, errors out, or fails to log you in, you need to file an official report. Because you cannot log in to access the standard "Help & Support" menu, use these alternative channels. Channel 1: The "Report a Login Issue" Form
Go to Safari > Settings > Privacy > Manage Website Data , search for "Facebook," and click Remove All . Step 2: Use Incognito / Private Browsing Mode
By combining the basic troubleshooting steps with an accurate, detailed report to the appropriate channel, you maximize your chances of regaining access to your account quickly and securely.
Are you using , Meta Business Suite , or a standard personal profile for work?
When you click "Forgotten account?", Facebook will ask for your email or phone number. Enter it.
: Some users find success logging in through Meta Business Suite if the standard home page is failing.
If you are an admin and your entire team is locked out of the home page: