Security & Compliance
osTicket is a highly reliable, open-source ticketing platform. While the core software handles ticket creation and assignment beautifully, implementing plugins unlocks advanced automation, heightened security, and seamless third-party integrations.
Community plugins are developed by third parties and are not officially supported by the core team. Plugins — osTicket 1.17.7 documentation
: Helps clean up your database by archiving or deleting old tickets based on specific criteria. Where to Find More osticket plugins list
: Place the plugin file inside your server's /include/plugins/ directory.
: Integrates your help desk with an existing LDAP server or Active Directory for unified user management.
A major update, osTicket 2.0, has recently been announced. The core plugin architecture is changing significantly, but the team is committed to porting all currently available plugins to the new version. The new foundation will allow for faster development of features and plugins, including a much‑requested native Microsoft Teams integration. Existing v1.x plugin users should watch the official forum for migration guides and compatibility information. Security & Compliance osTicket is a highly reliable,
: Replaces default system icons with modern, scalable vector graphics to clean up the UI layout.
: Allows staff to log the exact amount of time spent on a specific ticket for billing purposes. Where to Find and Install Plugins
: Tracks all actions taken by staff members. It records ticket edits, status changes, and configuration updates for accountability. 2. Third-Party & Community Plugins Plugins — osTicket 1
Evaluate your team's biggest friction points—whether it's login troubles, slow response times, or lack of visibility—and use the list above to find the plugin that solves your problem.
: Restricts ticket creation to specific email domains (useful for internal help desks). Specialized & Niche Plugins
Security & Compliance
osTicket is a highly reliable, open-source ticketing platform. While the core software handles ticket creation and assignment beautifully, implementing plugins unlocks advanced automation, heightened security, and seamless third-party integrations.
Community plugins are developed by third parties and are not officially supported by the core team. Plugins — osTicket 1.17.7 documentation
: Helps clean up your database by archiving or deleting old tickets based on specific criteria. Where to Find More
: Place the plugin file inside your server's /include/plugins/ directory.
: Integrates your help desk with an existing LDAP server or Active Directory for unified user management.
A major update, osTicket 2.0, has recently been announced. The core plugin architecture is changing significantly, but the team is committed to porting all currently available plugins to the new version. The new foundation will allow for faster development of features and plugins, including a much‑requested native Microsoft Teams integration. Existing v1.x plugin users should watch the official forum for migration guides and compatibility information.
: Replaces default system icons with modern, scalable vector graphics to clean up the UI layout.
: Allows staff to log the exact amount of time spent on a specific ticket for billing purposes. Where to Find and Install Plugins
: Tracks all actions taken by staff members. It records ticket edits, status changes, and configuration updates for accountability. 2. Third-Party & Community Plugins
Evaluate your team's biggest friction points—whether it's login troubles, slow response times, or lack of visibility—and use the list above to find the plugin that solves your problem.
: Restricts ticket creation to specific email domains (useful for internal help desks). Specialized & Niche Plugins